A M E R - C E N T E R

Al Quoz Government Transactions

Privacy

Privacy Policy

Privacy Policy
Al Quoz Government Transactions Center

Website Privacy Policy

Effective Date: 06 August 2026

Last Updated: 06 August 2026

1. Introduction

Al Quoz Government Transactions Center ("Amer Center", "we", "our" or "us") values your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how information is collected, used, stored and protected when you visit www.amer-center.com.

Our website is designed primarily as an informational platform to introduce our organization, showcase our services, publish news, blogs, service updates, case studies and provide contact information. We do not provide online government transaction processing through this website, nor do we collect payments through the website.

If you decide to engage our services, communication generally takes place through our authorised representatives via telephone, WhatsApp, email or by visiting our service center.

2. Consent

By accessing and using this website, you acknowledge that you have read this Privacy Policy and consent to the collection and use of information as described herein. If you do not agree with this policy, you should discontinue use of the website.

3. Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Basic contact information voluntarily provided through enquiry forms, including your name, email address, telephone number and company name.
  • The contents of enquiries, feedback or messages you choose to send us.
  • Technical information such as IP address, browser type, operating system, device type, pages visited, date and time of access and referring website.
  • Anonymous website usage statistics collected through cookies or analytics tools.

We generally do not request or collect passport copies, Emirates ID copies, visa documents or payment information through this website.

4. How We Use Your Information

Information collected through the website may be used to:

  • Respond to enquiries and provide requested information.
  • Contact you regarding services you have enquired about.
  • Improve website content, functionality and user experience.
  • Monitor website performance and visitor trends.
  • Maintain website security and prevent misuse.
  • Comply with applicable legal and regulatory obligations.

5. Government Transaction Services

Our website is not an online government application portal. Personal documents and information required for government transaction processing are normally collected outside the website through authorised communication channels or at our physical service center.

Where you appoint us to act on your behalf, information may be submitted to the relevant UAE Government authority strictly for the purpose of processing your requested service.

6. Log Files

Like most websites, our servers automatically generate log files. These logs may include IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring and exit pages and the number of clicks. Log information is used for system administration, website security, troubleshooting and statistical analysis and is not linked to information that personally identifies visitors.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember visitor preferences, understand website usage and improve website performance. Cookies do not normally contain information that directly identifies you. You may modify your browser settings to refuse or delete cookies; however, some features of the website may not function correctly.

8. Third-Party Websites

This website may contain links to UAE Government portals or other external websites for your convenience. Once you leave our website, the privacy practices of those websites are governed by their own policies. We encourage users to review those privacy policies before sharing personal information.

9. Data Security

We take reasonable administrative, technical and organisational measures to protect information collected through our website. These measures include secure website hosting, encrypted HTTPS connections, restricted access to information, system monitoring and regular maintenance. Although we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Data Retention

Website enquiries and correspondence are retained only for as long as reasonably necessary to respond to enquiries, maintain customer records, comply with applicable legal obligations and improve our services. Information collected separately for government transaction processing is retained in accordance with applicable legal and regulatory requirements.

11. Your Privacy Rights

You may contact us to request access to, correction of or updating of personal information that you have voluntarily provided through this website, subject to applicable UAE laws and regulatory requirements.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children. Where government services involve minors, personal information is handled through a parent, legal guardian or authorised representative.

13. Changes to this Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our website, business operations or legal requirements. The updated version will be published on this page together with the revised effective date.

14. Contact Us

Al Quoz Government Transactions Center

F28, First Floor, Gate 2, Al Barsha Mall, Al Barsha 2, Dubai, United Arab Emirates

Telephone: +971 4 353 5553

Email: info@amer-center.com

Privacy Enquiries: sk@amer-center.com

Website: www.amer-center.com